Delivery Information
Free standard delivery on orders over £50
- Free standard UK delivery within five working days.
- All delivery details are the same as the standard UK delivery option shown below.
Standard UK Delivery £4.95
- Delivery to all UK addresses within 2 – 5 working days.
- All deliveries are sent via Royal Mail.
- A signature is required upon delivery on the parcel.
Tracking Your Order
All orders are dispatched via Royal Mail. Once your order has been dispatched, you will receive an email notifying you of the order update which will contain your tracking number.
You can track your order using the Royal Mail Track and Trace Service:
https://www.royalmail.com/track-your-item
If you require any assistance with tracking your order, please feel free to call us on 07715 672599 or view more contact options on our Contact Us page.
If You Have Not Received Your Order
If you have not received your items within the expected delivery timeframe, there are a few things you should do:
- Firstly, log into your account to see the status of your order
- Use the tracking number we have supplied to find the status of your order on the Royal Mail website
- If you live or work in a communal building, check to see if your parcel has been delivered to the reception or office
- If you were out when the item was due to be delivered check to see if the delivery driver has left you a card or left the item with a neighbour
- If you have tried the above and are still unable to locate your parcel then please contact us and we will be happy to help you.
All delivery issues must be reported via email or post:
Post
The Skin Bar, 104 Walton Road, East Molesey, Surrey, KT8 0DL
Please note that we cannot make a claim for a lost or incorrectly delivered item until 15 working days have elapsed from the postage date. In the rare case a parcel does not arrive in the delivery period expected we will not be able to re-dispatch or refund an order until the 15 day period has passed.